Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

Shipping Time
Once your order has shipped, estimated delivery times are:

• United States: 2–14 business days
• European Union: 7–20 business days
• Rest of world: 10–25 business days

These are estimates only and are not guaranteed. Actual delivery time can vary due to carrier delays, customs processing, weather, or other factors outside our control.

Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow 2–5 business days for tracking information to update after you receive this email.

Customs, Duties, and Taxes
For international orders, your order may be subject to import duties and taxes, which are imposed once the shipment reaches your country. Brelove is not responsible for these charges — they are the responsibility of the customer. Please contact your local customs office for more information before placing an order if you're unsure about potential fees.

Lost or Missing Packages
If your tracking shows your order was delivered but you have not received it, please contact your local carrier first, then contact us so we can assist. If your order appears lost in transit (no movement for an extended period), please reach out and we'll work with you to resolve it.

Incorrect Address
Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately after placing your order — we cannot guarantee changes once an order has entered processing.

Questions
If you have any questions about your shipment, please contact us.